Effective 1 June 2025. Our services are digital and often customized, so physical returns do not apply. To request cancellation or a refund, email hello@zodiactech.net with your name, order or invoice number, payment date and reason.
Before work starts
You may request cancellation before service performance begins. If approved and no non-refundable third-party cost has been incurred, the eligible paid amount is refunded.
After work starts
We assess the completed work, consumed time and resources, approved milestones and committed third-party costs. The portion for completed or committed work is not refundable. We will explain the calculation.
Completed digital work
Once a customized service or milestone is completed and accepted or delivered within the agreed scope, that completed portion is generally non-refundable. We first work to resolve genuine defects within the agreed scope.
Third-party costs
Domain names, hosting, paid themes or plugins, licences, cloud use, API credits, advertising and similar purchases made for a customer are non-refundable once purchased where the provider does not allow a refund.
Duplicate or incorrect payments
Verified duplicate payments or payments collected in error are refunded to the original payment method after verification. Approved refunds are initiated through the original payment channel where technically possible. Posting time depends on the gateway, acquiring bank and your bank.
For a billing dispute, contact hello@zodiactech.net. We review the relevant order and project records and respond with a resolution.
Talk to Zodiac Technologies
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